What a great post by Larry Ferlazzo! I’m pretty sure most of us make similar errors of judgement in the classroom when we focus on ‘covering the book’, ‘meeting the deadline’, ‘doing the Present Perfect’ instead of teaching our students. But how often do we have the courage and humility to admit the error even to ourselves? Larry describes how he prepared a solid sequence on storytelling and what exactly in his view went wrong. And what particularly awed me – he found a way to apologise to the students and to set things straight.
I’ve read it somewhere that when a service provider deals with a complaint well, it can satisfy and even delight the customer, much more than in a neutral situation. It’s similar, isn’t it? I’m sure Larry’s students were absolutely delighted.